At XaraCarry, we want you to feel confident when shopping with us. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.
Please read this Refund & Returns Policy carefully before making a purchase or requesting a return.
Nothing in this policy is intended to limit any mandatory consumer rights available to you under the laws applicable in your country.
You may request an eligible return within 7 days of receiving your order.
To qualify for a return, the product must generally meet the following conditions:
Items that do not meet the applicable return conditions may be refused and returned to the customer.
If you receive a damaged, defective, or incorrect product, please contact XaraCarry as soon as reasonably possible after receiving your order.
Please provide your order number, a description of the issue, and clear photographs or video showing the product and the problem.
We may request additional information where necessary to review the claim.
Once the issue has been verified, we may offer an appropriate solution such as a replacement, exchange, refund, or another remedy available under applicable law.
Please do not dispose of a damaged or incorrect product before receiving instructions from us.
For hygiene and safety reasons, certain personal-care products may only be returned if they are unopened, unused, and in their original sealed condition.
Once a hygiene seal, protective wrapping, safety seal, or product packaging has been opened or broken, the product may not be eligible for a change-of-mind return unless it is defective, damaged, incorrect, or otherwise returnable under applicable law.
This may apply to products such as cosmetics, skincare products, beauty products, perfumes, and other personal-care items.
Shoes may be tried on carefully indoors for fit where appropriate, but they must be returned in resaleable condition.
Shoes showing signs of outdoor wear, damaged soles, stains, marks, creasing beyond reasonable fitting, or other customer-caused damage may not qualify for a return.
Where supplied, the original shoe box and packaging must also be returned in suitable condition.
Handbags and related fashion products must be returned unused and in their original condition.
Any original tags, protective coverings, straps, accessories, dust bags, boxes, or other items supplied with the product should be included.
Items showing signs of use, staining, scratches, modification, perfume or cosmetic marks, or other customer-caused damage may not be accepted.
Certain products may not qualify for a return except where required by applicable consumer law.
This may include personalized or customized products, opened hygiene-sensitive products, used or damaged items, products missing essential packaging or accessories, gift cards, and products specifically identified as final sale or non-returnable before purchase.
A defective, damaged, or incorrectly supplied product may still qualify for a remedy even where the product would normally be non-returnable.
To request a return, contact XaraCarry within the applicable return period and provide your order details and reason for the return.
After reviewing your request, we will provide return instructions where the return is approved.
Do not send products back to XaraCarry without receiving return authorization and instructions first.
Sending an item to an incorrect address or returning it without authorization may delay or prevent us from processing the return.
If the return is required because XaraCarry supplied an incorrect, damaged, or defective product, we may cover reasonable return shipping costs where appropriate.
For approved change-of-mind returns, size-related returns, or returns caused by a customer ordering the wrong product, the customer may be responsible for return shipping costs unless applicable law requires otherwise.
Original shipping charges may also be non-refundable for change-of-mind returns except where required by law.
All returned products may be inspected after they are received.
We may check the product’s condition, packaging, seals, accessories, tags, and other relevant details before approving a refund or exchange.
If a returned product does not satisfy this policy, we may reject the return or reduce the refundable amount where permitted by applicable law.
We will contact you if there is a problem with your returned product.
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method, where available.
Depending on the payment method, bank, payment provider, or country, it may take additional time for the refunded amount to appear in your account after we have processed it.
Any payment-processing or banking delays that occur after a refund has been successfully issued by XaraCarry may be outside our control.
Where Cash on Delivery is available, refunds cannot necessarily be returned using the original payment method.
For eligible Cash on Delivery refunds, XaraCarry may arrange an alternative refund method, such as an approved bank transfer, digital payment method, store credit, or another available method.
You may be asked to provide reasonable information necessary to process the refund.
Eligible products may be exchanged within the applicable return period, subject to availability.
If the requested size, colour, model, or replacement product is unavailable, we may offer another available product, store credit, or a refund where appropriate.
Price differences may apply when exchanging for a different product.
Products purchased during a sale or promotion may have specific return conditions where clearly communicated before purchase.
However, any special sale conditions do not override mandatory consumer rights that apply to defective, damaged, misrepresented, or incorrectly supplied products.
If you wish to cancel an order, please contact XaraCarry as soon as possible.
We will try to accommodate cancellation requests before an order has been processed or dispatched.
Once an order has entered fulfilment, been shipped, or been handed to a courier, cancellation may no longer be possible.
In that case, you may need to receive the order first and request an eligible return under this policy.
If an order is returned to us because the customer refused delivery, provided an incorrect or incomplete address, failed to collect the shipment, or was unavailable after reasonable delivery attempts, additional shipping or handling costs may apply where permitted.
Any refund due may be adjusted for non-refundable delivery expenses where legally permitted.
If an item is missing from your order, please contact us promptly after receiving the package.
We may request photographs of the parcel, shipping label, packaging, and items received to help us investigate the issue.
If we have confirmed that your refund has been processed but you have not yet received it, please first check with your bank, card issuer, digital-wallet provider, or other payment provider.
Processing times can vary between financial institutions.
If the expected processing period has passed, contact XaraCarry and we will review the transaction where possible.
XaraCarry may serve customers in Pakistan, the United Arab Emirates, Saudi Arabia, and other markets.
Return procedures, shipping availability, costs, refund methods, and mandatory consumer rights may vary depending on the delivery country.
Where local consumer law provides rights that are more favourable than this policy, those mandatory legal rights will apply.
XaraCarry reserves the right, where legally permitted, to refuse transactions or restrict returns in cases involving suspected fraud, repeated abuse of the returns process, altered products, false claims, or other suspicious activity.
Any such decision will be made reasonably and will not affect mandatory rights available under applicable law.
We may update this Refund & Returns Policy from time to time to reflect changes in our products, services, operations, delivery arrangements, or legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date.
The policy applicable to your order will be subject to any mandatory rights that applied when your purchase was made.
If you have any questions regarding a return, exchange, refund, damaged product, or this Refund & Returns Policy, please contact us.
Company: XaraCarry
Email: XaraCarry@gmail.com
Website: Xaracarry.com
